Written by Talent KAS

Related Topics: Infrastructure Development, Private Trains


  • IRCTC has announced that passengers travelling on the Delhi-Lucknow Tejas Express will get compensation for delays.
  • The train will not be operated directly by the Railways, but by the Indian Railway Catering and Tourism Corporation (IRCTC).
  • The new Tejas Express will be flagged off on 4th October, 2019 and will run on the New Delhi-Lucknow route for six days a week.
  • It is the first corporate train of the country.

How to claim compensation?

  • In case of delay, a passenger will need to fill up a claim form with the insurance company in the link provided online or file a claim on its toll-free number.
  • On the submission of the required documents, the insurance company will settle the claim within two to three days.
  • Travellers will be given ₹250 for delays of over two hours and ₹100 will be paid if the delay is for over an hour.

Global Practice

  • Many countries and cities across the globe compensate passengers for delays — some do so as monetary compensation and some in kind.
  • A delay certificate is issued to passengers by railway companies as proof that a train arrived at a station later than stated in the timetable in Japan and Paris.
  • The document can be shown in schools or offices for late admission at university exams.
  • Rail passengers are entitled to get automatic compensation for delayed journeys in U.K.

[Source: The Hindu]


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